FAQs

To reset your password, click on “Forgot my password?” link on the log-in page, enter your e-mail address then press Recover. We will send you an e-mail with instructions on how to update your password.

Once an Order has been processed and shipped, you will no longer have the option to cancel. You may only cancel your order within 24hours of placement.

We currently do not offer gift receipts for online purchases.

We process every order with extra care. But if your order is received incomplete, please reach out to one of our customer service representative on the same day it's delivered. We will then process and cover all shipping cost for it.

It's okay! We understand that not all questions are answered here. Please feel free to CONTACT US and one of our customer service experts will get back to your within 24hours. Alternatively, you are free to use our live chat option for a quicker response.

Orders are processed within 1-3 business days. After that, you will receive an email notifying you that it’s on its way. For turn-around time questions, please refer to our Shipping Policies section.

No. Once your order has been shipped, we can no longer make changes to the address. So please make sure that you check all delivery information before placing your order.

Turn around time depends on the country you are in. To know what they are, please visit our Shipping Policies section or contact us with your name and order number to check the status.

Yes! Just follow our Return Process and we’ll get that taken care of. Once your request is complete, you will receive a confirmation email.

You can find your order number in the following:

Email - An email that includes a summary of your order along with the order number is sent to you each time you complete a purchase. 

Packing slip - When you receive your order, don’t throw your packing slip just yet, as this can help us during scenarios like this. It will contain all your order information which includes the order number

White Horse Account - Alternatively, you may log on to your White Horse account to locate the order from your order history.

If approved, then your return will be processed and a credit will be automatically applied to your credit card or original payment method within 5 - 25 business days.

We have made the decision to remove shipping labels from our orders. Please follow our return process if you wish to return an item(s).

Once your order has been placed, you will be charged for the total amount and a confirmation will be sent to your registered email address.

We do our best to make checking out easy for everyone. 

You can start adding items to your cart as soon as you see something you like! 

When you reach the checkout page, you will be provided an option to either check out as a guest or create a White Horse Active account. 

We encourage everyone to sign up so that way you won’t have to enter the same information again on your future checkouts.

You can find your order history by simply logging into your White Horse Active account. From your pending orders to your abandoned cart, we will have all those saved for you.

Absolutely! Contact one of our customer care specialists for assistance via email, phone or live chat. We are live 24/7 to help you!

Yes. To download your Invoice please log onto your White Horse Active Account, select your order, and download your invoice.

Our products are in ($) USD. But if you make a purchase using your credit card, it will be processed and converted for you.

We accept: Amex, ApplePay, Discover, JCB, MasterCard, PayPal & Visa.